Terms of Services
At AriaMedTour we understand you have choices. However, we believe that the quality of our services makes us apart from other Medical tourism service providers.
- We recommend well-established, accredited surgeons and practitioners, known for strong reputation in specific medical procedure selected based on your treatment.
- We offer a wide range of World class clinics and hospitals to choose from.
- We forward your medical records to your chosen healthcare facility to receive treatment advice.
- We apply for your Visa Authorization Code with your request of service from AriaMedTour.
- We assist you to arrange your trip to Iran, such as booking your tickets, accommodation and transfer.
- We ensure you are received at the airport and helped at every stage of your stay in Iran.
- We provide you a language interpreter.
- We assist you to plan your recuperation trip after the medical procedures are complete to explore the country as a tourist
Therefore, with a defined and tailored service to your needs we have defined our services below.
Treatment Packages
All treatment packages offered by AriaMedTour is for one individual adult. The packages cannot be combined or altered with any other promotion or offer and the prices on the website can change without notice. The package cannot be exchanged or substituted with any other offer or to receive the cash value of services offered in the package.
After the initial pre-treatment consultations and evaluation of medical records, AriaMedTour would quote you the cost of the procedure which the quote is only valid for 60days after the day the quote was submitted to patient. However, if a deposit is received the quote will be locked for 6 months. The quotation would include only the services detailed in it. If any non-predicted costs appear after the face-to-face consultations and subsequent pre-treatment medical examination or diagnostic report once you are in Iran, they will be properly detailed in order to obtain your authorization and consent. Before the procedure you are required to pay for full procedure / treatment cost to AriaMedTour.
Tests
The patient shall provide any tests such as blood, urine, x-rays, CT scans, MRI, colonoscopy, endoscopy, sample collection, and/or any related tests depending on the treatment procedure which doctor/surgeon has requested prior to traveling to Iran to receive the treatment. If for any reason this information is not provided and patient decides to give these tests prior to procedure in Iran and for any reason the tests are abnormal and unsatisfactory which leads to more tests or cancelation of treatment, the charges and costs of such tests must be paid in full and the treatment packages do not cover such charges.
Medical condition/history
Patient is responsible to inform AriaMedTour with any prior treatments that has received. The onus is on patient to provide necessary documents and medical reports related to such treatments. If patient has not provided or advised AriaMedTour with such information and the treatment being received is effected by such misrepresentations which results in cancelation of treatment or more related tests, the cancelation and tests charges is patient’s responsibility and must be paid in full prior to departure from Iran.
Personal information
Patient agrees that all given information are true. Such information are considered as medical conditions and reports and personal information. If patient misrepresents himself/herself AriaMedTour is not responsible and patient is liable for all legal fees.
Visa
Based on patient’s requests, AriaMedTour will be assigned on behalf of the patient to apply for visa to travel to Iran. The administration fee varies depending on the country of citizenship of the patient at time of request. The onus is on patient to provide AriaMedTour with correct and true personal information. If patient misrepresents himself/herself which results to visa rejection, AriaMedTour cannot be held liable for such misrepresentation and the administration fee will not be refunded.
All collected information from patient is strictly used for visa procedure and is given to third parties, such as Ministry of Foreign Affairs (MFA), and/or Ministry of Intelligence of Iran, and/or travel agencies.
The e-visa will only be applied when the patient makes the visa administration fee payment through any payment option provided by AriaMedTour and all information is collected and completed. If for any reason such as death or accidents, war, sudden medical conditions, trip cancelation or any personal reason that the patient withdraws from visa application after the application reference number is issued the visa administration fee is not refunded. The visa procedure time is not guaranteed by AriaMedTour and this can vary by MFA.
The e-visa is provided electronically to patient and based on the patient’s request and citizenship the visa can be issued at the Imam Khomeini Airport or country of resident and a fee of visa issuance must be paid according to Embassy of Iran in the country of patient resident that has been selected at time of application. Patient in written request at time of completing the application may request not to have the visa stamped in the passport.
Tickets
The patient shall not reserve and book any airplane tickets until e-visa is issued and received by patient. If for any reason the patient reserves or books airplane tickets and the e-visa was not issued or rejected, AriaMedTour is not responsible for such penalties or payments and damages to the patient.
Interpreter
We assign our interpreters to our patient based on the language they speak. However, British, Canadian and US citizen’s interpreter is assigned by the Ministry of Foreign affairs and there is a daily charge of $80usd that the patient is responsible to pay. If the scheduled trip is to be changed the patient is to pay a penalty for the change of date. The interpreter assigned by MFA cannot be changed or cancelled for any reason by the patient or AriaMedTour.
The interpreter only accompanies the patient for services assigned by AriaMedTour, or else the patient must pay a fee for the excessive performance of the interpreter addition to the cost of its procedure which patient will be informed on the hourly or daily rate of the interpreter. The Interpreter cannot accompany the patient for more than a full 24hours due to employment laws and regulations of Iran. The interpreter assigned by AriaMedTour may be changed for any reason at any time without notice.
Transfer
Our transfer from/to airport is with our partner company vehicles. The type or condition of the vehicles is not guaranteed by AriaMedTour. The transfer between hotel/ clinic/hospital and other city transfers may be with any car other than what patient has been transferred from airport.
AriaMedTour provides transfer services to the patient and individuals signed with AriaMedTour prior to departure to Iran. Any person that has not been registered for transfer and accommodation must pay the fee and any charges that is along with such changes. If Patient has more than 2 luggage’s or bags or carry-ons the extra fee of transferring the belongings are with the patient and individuals accompanied by patient.
SIM Card
The sim card provided to patient is complimentary from AriaMedTour in packages and the data and minutes loaded on the sim card is limited to the duration stay of the patient. Ongoing recharge of the sim card is the responsibility and cost to patient. The minutes, text messages and data are under the laws and regulations of Islamic Republic of Iran and any misuse of the sim card is the responsibility of the patient and AriaMedTour is not held liable. Therefore, some websites are not prohibited to be viewed and used by patient.
If patient has traveled and used his/her cellphone device in Iran on a prior trip, it may need to be registered and certain governmental fees may be applicable which these charges are patient’s responsibilities.
Accommodation
The accommodation selected by patient or offered in treatment packages by AriaMedTour is subject to change based on the following factors:
- The hotel/accommodation cannot be changed or cancelled prior to patient’s arrival. If patient for any reason cancels the trip or changes the hotel/accommodation for any reason the patient is responsible to pay one night or cancelation fee.
- AriaMedTour has discontinued receiving service with the hotel/accommodation selected by patient or offered in treatment package.
The check in time is 14:00 and check out time is 12pm noon. If for any reason the check in/out is not with in the given time, the hotel/accommodation charges are applied and patient is responsible for these charges. If patient damages or uses any services which a fee is applicable, the patient is responsible to pay for damages and fees to hotel/accommodation before vacating the accommodation.
Doctor consultation/visit
Based on the treatment a patient selects, AriaMedTour offers three consultations prior to physical visit in Iran. Any additional consultations that patient requests to receive from doctor/surgeon or clinic will be with a charge of $15usd.
After patient arrives in Iran there will be a physical visit with the assigned doctor/surgeon/clinic when specific tests based on the treatment will be scheduled and if the tests were acceptable the patient will receive treatment and based on the treatment being received the patient will have post treatment doctor/surgeon/clinic visits. AriaMedTour will provide these details when advising patient at time of treatment inquiry.
Treatment Material/Device
Each treatment may require certain materials to be used, such as cosmetic, orthopedic and dental implants, e.g. Botox, fillers, and or any other type of material or device to be injected or inserted in to patient’s body. These materials will usually be discussed and selected at time of treatment inquiry prior or if such information is not sent or received AriaMedTour shall select these materials and its manufacturer or brand. If patient decides to make any changes to these materials and/or devices the fee for such changes is patient’s responsibility.
Nurse/caregiver
If patient requires a certified nurse during recovery the charges vary depending on the hours, days and services the certified nurse provides.
A caregiver has limited abilities and is only to accompany the patient during recovery and charges are per hour or day.
Patient can inquire a nurse or caregiver to accompany patient at the hotel/accommodation/clinic/hospital under certain circumstances such as gender and hotel/accommodation/clinic/hospital regulations at a fee.
Meal/Food
Meals and foods are based on patient’s appetite and medical conditions of the patient before or after the treatment procedure. If patient has any requirements or allergies to certain food/ vegan/ vegetarian he/she must inform in writing to AriaMedTour at time of trip arrangements and any charges for such requirements is the responsibility of the patient. AriaMedTour is not responsible for patient’s meals or food during stay in Iran unless it is stated and agreed by AriaMedTour and patient.
Change of Trip Plan
The patient at any time during treatment plan cannot change or withdraw without the written consent of AriaMedTour. If patient leaves, or withdraws during the treatment plan AriaMedTour has no responsibility for patient’s safety and health concern, and the deposit or amount that has been paid prior to withdraw will not be refunded.
Currency Exchange
We offer the exchange of Euro or USD dollar at AriaMedTour rate. Only USD dollar bills that were printed from 2011 are accepted. If patient would like to exchange USD bills printed prior to 2011 the exchange rate is less than the daily exchange rate and 500 euro bill is not exchangeable please carry smaller bills.
Recovery rooms
Recovery room is offered to all patients upon request. After patient is released to recovery area, depending on the treatment patient has received, there are few options patient may consider:
- Patient can be transferred to hotel with doctor or surgeons permission.
- Patient can request to stay overnight in recovery area and pay the fee to clinic or hospital.
- Patient can request to stay overnight in a private recovery room and pay the fee to the clinic or hospital.
Allergies
AriaMedTour is not responsible for any allergies patient may overcome by taking certain medication doctor or specialist prescribed or any weather or food allergies upon arrival, and or during stay in Iran.
Insurance
Our patients who will receive treatments from AriaMedTour will be issued a complimentary travel insurance. To read and view the content of our insurance policy, please visit our insurance and guarantee policy page.
Payment/deposit:
If a deposit is made for VISA application reference number and the visa is rejected from the Ministry of Foreign Affairs (MFA) for any reason the application fee paid by the patient is non-refundable.
The patient shall pay a deposit for scheduling doctor/clinic/hospital appointments in advance.
The patient is responsible to pay for the transaction fee of the bank transfer (domestic and internationally)/online payment/PayPal business which varies based on the origin of the payments and patient will be informed about the amount that may be between 2.99% to 5%.
For cancellations less than 72 hours of the scheduled doctor/clinic/hospital appointments a refund will not be issued, unless if there is an emergency such as accidents, death, flight departure delays and cancelations or medical conditions or emergencies which a refund of deposit with 12% administration fee will be made.
All deposits made if to be refunded are subject to an administration fee of 12%.
In regards to refund of unused / unutilized services (which are paid for and cancelled in advance), the refund amount would be worked out on the basis of cancellation policy as described above and the amount would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 3-10 business days due for accounting and administration process.
Cancellation and Refund Policy:
To safeguard the rights of all parties and ensure transparency in the treatment process, the following cancellation policy applies after a patient’s arrival in Iran:
Upon arrival in Iran, AriaMedTour incurs significant costs for accommodation, consultations, tests, interpreter, transfer, and other initial services.
In the event of a cancellation by the patient after arrival in Iran, the following amounts will be deducted from the total payment, and the remaining balance will be refunded:
- Cancellation before the initial consultation with the surgeon: 15% of the total payment, plus incurred expenses will be deducted.
- Cancellation after the initial consultation but before hospital admission: 40% of the total payment, plus incurred expenses will be deducted.
- Cancellation after hospital admission and preparation for surgery: No refund will be issued.
Please note: If the cancellation is due to a newly diagnosed acute illness or emergency medical condition that was not disclosed by the patient on the pre-travel checklist, refunds will not be provided.
Why this policy?
- Incurred Costs: Upon arrival, AriaMedTour incurs substantial costs for accommodations, transportation, medical consultations, laboratory tests, and other initial services. These costs are non-refundable in the event of an unexpected cancellation.
- Detailed Planning: AriaMedTour develops a customized treatment plan for each patient. Unexpected cancellations disrupt this planning and may negatively impact other patients.
- Preventing Abuse: This policy aims to prevent individuals from abusing the system by canceling treatments for reasons such as obtaining a visa.
Prior to your arrival in Iran, please provide AriaMedTour with complete information about your health condition. This will enable us to provide the best possible care in case of any unforeseen circumstances. AriaMedTour is committed to providing the highest quality care while ensuring fairness to all parties.
AriaMedTour Liabilities
AriaMedTour shall not be liable for any delays and alterations in the program or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipment, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
We shall not be liable for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferage’s, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
The signed terms and conditions documents with payment receipt of any amount from patient/participant shall be binding on the Participant / Patient and constitutes a contract between AriaMedTour and the Participant / Patient.
